Student FAQ's

On-Campus -First year resident students are automatically assigned the Two-A-Day Plan unless they choose a different plan. Returning students are assigned the same plan they had the prior semester, unless they choose a different plan. The deadline for making meal plan changes is the third Friday from the start of each semester.

Commuter, Off-Campus and Townhome - These students may select any on-the-go meal plan or resident meal plan. Students who sign up for a fall meal plan will automatically be enrolled in the same meal plan for the spring semester, unless they request a change.

How do I change my meal plan?

Students have until the third Friday of each semester to choose a different plan. Students can change their meal plan online, at the BASC Business Office located on the first floor of Brockway Hall or by calling (585) 395-2570. The change will then be reflected on your student bill.

Which Flex Club Plan (not available to first year residents) should I choose?

If you are interested in a Flex Club Plan, but are unsure which one is right for you we recommend that you select the Traveler Plan. You can always add Dining Dollars at any time and in any increment if you run low. However, any Dining Dollars remaining at the end of an academic year are forfeited.

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Where can I use my meal plan?

Depending on the plan you have, you either have "meals", Dining Dollars, or a combination of the two. "Meals" can only be used at one of the all-you-care-to-eat dining halls (Brockway and Harrison). Dining Dollars can be used at any dining location, although the best value is to use them at the dining halls.

Meal exchanges, part of the Flex Five Plan, can be used at any retail dining location. Meal exchanges are for the meal plan holder's use only. Only one meal exchange may be used per meal period. For purposes of the meal exchange, meal periods and exchange amounts are as follows:

Monday - Friday
Breakfast: 7:30 - 10:44 am ($5 meal exchange)
Lunch: 10:45 am - 3:14 pm ($6 meal exchange)
Dinner: 3:15 - 9:45 pm ($7 meal exchange)
Late Night: 9:46 pm - 1 am ($6 meal exchange)

Saturday - Sunday
Brunch: Noon - 3:14 pm ($6 meal exchange)
Dinner: 3:15 - 9:45 pm ($7 meal exchange)
Late Night: 9:46 pm - 1 am ($6 meal exchange)

What does continuous service at Brockway Dining Hall mean?

Brockway Dining Hall is open Monday - Thursday, 7:30 am - 7:30 pm and on Fridays from 7:30 am - 2 pm. In between meal periods (10 - 11 am and 2 - 4 pm), limited menu options are available. For example, between 10 - 11 am, limited hot breakfast and/or lunch items may be available. From 2 - 4 pm, salad, soup, deli, fruit, cereal, ice cream, and beverages are available.

Since Brockway Dining Hall offers continuous service, for what meal will I be charged?

For students on the Two-A-Day and Unlimited Plans, you will use a "meal" to dine at Brockway Dining Hall no matter what time you go. If you are paying with any other form of payment (Dining Dollars, Easy Money, cash, debit/credit card) the following times are for meal pricing only:

7:30 - 10:44 am - Breakfast Price
10:45 am - 3:14 pm - Lunch Price
3:15 - 7:30 pm - Dinner Price

I'm on the Flex Five Plan. How do I use my exchange at a retail (non-dining hall) location?

Before the cashier swipes your card, tell them you'd like to use your meal exchange. If you don't inform them prior to swiping, the system will look for an alternate form of payment on your card, drawing from Dining Dollars first (if you have them) and then Easy Money. That's why it is important to let the cashier know before giving them your card that you'd like to use a meal exchange.

What happens if I spend more than the allotted meal exchange amount (part of the Flex Five Plan)?

You will have to pay the balance using another form of payment. Keep in mind that if you pay for the balance using cash, credit card or Easy Money there will be tax. Any payments using Dining Dollars are tax-free.

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If my meal exchange totals less than the allotted amount, do I receive cash back?

No.

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Can I use my meal exchange at the Eagle's Nest Convenience Store to buy things like lip balm and detergent?

No. Meal plans (including the meal exchange and Dining Dollars) may only be used for food items.

I have the Unlimited Plan. What does that mean?

It means that you can eat as many meals as you like at Brockway or Harrison Dining Halls. You never have to worry about running out. Just remember that your meal plan is for you only, that the unlimited meals do not apply to retail locations, and that other than one piece of fruit or one dessert, food and beverages cannot be removed from either Brockway or Harrison Dining Halls. You may, however, use your Dining Dollars at any retail location.

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Who can use my meal plan?

Meal plans (meals, Dining Dollars, and meal exchanges) are for the meal plan holder only. If you wish to pay for guests, acceptable forms of payment include guest passes, Easy Money, cash or credit card.

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Can I purchase additional guest passes?

Students on any residential meal plan may purchase up to 5 guest passes per semester at the Business Office. Students with on-the-go meal plans are not eligible to purchase guest passes.

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On the Network Plan, how many guest passes can I use per meal?

The Network Plan comes with 25 guest passes per semester. You may use up to 25 in any given meal period until they run out.

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What are the hours of service?

The hours of service for our eight dining locations can be found here.

What are "meals per week"?

Our Flex Five Plan contains five meals per week. These are all-you-care-to-eat meals that can be used in either Brockway or Harrison dining halls. Each time you use a meal, one is subtracted from your balance, and the number of meals remaining will display at the point of sale. Weekly meals are reset each Monday morning. Meals are for the meal plan holder’s use only.

Can I inquire at the register how many meals I have left?

Yes. In addition, if you are on the Two-A-Day Plan, Flex Five Plan, or the Network Plan your meal balance will display each time you swipe your card at Brockway or Harrison Dining Halls.

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On the Two-A-Day Plan, if I eat only one meal today, will the second meal roll over to tomorrow?

No. Meals per day do not rollover. If you wish to purchase a third meal in a given day, you would need to use an alternate form of payment (Dining Dollars, Easy Money, cash, or credit card).

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What are Dining Dollars?

Most meal plans come with a designated amount of Dining Dollars. Accessed through your Eagle One card, Dining Dollars act as a debit account for students to make meal purchases. Students like the flexibility of Dining Dollars because they can be used at any dining location on campus. And, you'll save 8% (New York State Tax) when you spend Dining Dollars instead of cash. When you make a purchase using Dining Dollars, that amount will be deducted from your account and the remaining account balance will display at the point of sale. You can add Dining Dollars to your account at anytime.

Do Dining Dollars roll over from semester to semester?

Dining Dollars roll over from the fall to spring semesters (provided you sign up for a spring meal plan), but do not roll over from academic year to academic year.

How can I view my Dining Dollar balance?

Your Dining Dollar balance displays each time you make a purchase. You can also view your account balance online or call the Business Office at (585) 395-2570.

How can I add more Dining Dollars?

Dining Dollars can be added via credit card online or by calling the Business Office at (585) 395-2570. If paying by cash or check, please stop by the Business Office located on the first floor of Brockway Hall.

If I add Dining Dollars to my account online, how long does it take for them to show up?

Deposits made online are in real time, so they will be on your account immediately.

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Where can I find the menus?

Menus are posted online by selecting a dining location: Dining Hall Menus, Aerie Cafe, Courtside, Hartwell Cafe, Jitterbugs Cafe, Union Square Food Court, and TRAX.

Are meal plans mandatory?

All resident students (with the exception of those living in the townhomes) must enroll in a meal plan. Resident Halls are not equipped with kitchens suitable for daily cooking.

Easy Money

What is Easy Money?

Easy Money is a taxable debit spending account accessed through your Eagle One card. It's the easiest way to buy things at The College at Brockport - books, parking permit and tickets, food, gifts, box office tickets, even Dining Dollars. Better yet, Easy Money is accepted at several off-campus Brockport locations, too.

How do I sign up for Easy Money?

Sign up for Easy Money online, by calling the BASC Business Office at (585) 395-2570, in person at the Business Office located on the first floor of Brockway Hall.

How can I view my Easy Money balance?

Your Easy Money balance will be displayed at the point of sale each time you make a purchase. You can also view your account balance online.

How can I add funds to my Easy Money account?

Add funds via credit card online or by calling the Business Office at (585) 395-2570. If paying by cash or check, please stop by the Business Office located on the first floor of Brockway Hall.

Does Easy Money roll over from semester to semester?

Easy Money stays with you for the duration of your academic career at The College at Brockport. Upon separation from the College, Dining Services will refund any money remaining in your Easy Money account upon your request.

Where is Easy Money accepted?

Easy Money is accepted at many on and off campus locations. Click here for a complete listing.

Can I apply Easy Money charges to my student bill?

Yes, you may apply Easy Money charges to your student bill until the third Friday in each semester.

Eagle One ID Cards

Where do I get an Eagle One card?

You must go in person to the Business Office on the first floor of Brockway Hall to get an Eagle One (ID) card or a replacement card.

What if I lose my Eagle One card?

You must go in person to the Business Office on the first floor of Brockway Hall to get a new Eagle One card or a replacement card. If your Eagle One card is lost or stolen, we recommend that you deactivate your card until you either get a temporary card or purchase a new Eagle One card. Once you have deactivated your card you must go to the Business Office to reactivate your card, get a temporary ID card or purchase a new Eagle One card. There is a $25 replacement fee to replace your Eagle One card.

TEMPORARY CARDS: In the event that an Eagle One ID card is misplaced, a temporary card can be issued by going to the Business Office in Brockway Hall (M-F, 8 am-5 pm), or TRAX (M-F 5 pm-1 am, Sat & Sun 12 pm-1 am) if the Business Office is closed. The temporary card will expire in 4 days and MUST be returned to the Business Office or a $25 fine will be imposed. The temporary ID card replaces your Eagle One ID card; therefore if you find your ID card it will not work. You must bring the temporary ID card and your Eagle One ID card to the Business Office to reactivate your card.

The temporary ID card will not work for the residence hall entry system; you can get a temporary resident hall entrance card from your resident director.

Can I loan my Eagle One card?

No. When you sign up for a meal plan, you are entering a contractual agreement with the college in return for tax-exempt status. Loaning your card to someone else is a direct violation of that agreement. Also, your Eagle One card protects you from identity theft and therefore protects your meal plans and Easy Money accounts.

Where do I get accessories for my Eagle One card?

The College at Brockport lanyards are available from the Brockport Student Government offices or the Barnes & Noble College Bookstore. The Business Office sells plastic card holders for $1.00 that make it easy to carry your card on a lanyard or keychain.

Why didn't my card work when I tried to purchase something?

To use your Eagle One card to purchase goods and services you need to have either a Dining Plan Account or an Easy Money account active on your card. If you did not purchase one, you may at the Business Office in Brockway Hall or you can sign up online. If you had an Easy Money account last semester, you may be low on funds and you may add more using the online account management tool (you need to know your Banner ID#).

Why didn't my card work at the dining halls (Brockway and Harrison)?

There are several reasons this is possible:

You have not purchased a dining plan or Easy Money. Commuter students are not assigned a dining plan unless they decide to purchase one.
You do not have sufficient funds in your account. You can add more Dining Dollars or Easy Money online, by calling 585-395-2570, or by stopping at the Business Office in Brockway Hall.
You have a defective or worn ID Card. Please go to the Business Office in Brockway Hall to get a new one.

Why does the vending machine say "Reader Offline or Cash Only" when I swipe my card?

The vending machines are connected to the campus network, so anytime there is a network problem, the vending machines will go "offline" and thus swiping your card will not work. You can still use cash, but using your Easy Money on your Eagle One card to buy goods out of the vending machines requires a working network connection in order to function correctly. It's also possible that the vending machine is simply malfunctioning, so we really depend on users to be our eyes and let us know when problems arise so that we can act promptly.

If you wish to report a machine with this problem please click here. Please include the type of machine, building and floor number.

Why doesn't my Eagle One card open my residence hall door?

The Eagle One card is used as a universal identifier. For security reasons, each residence hall controls access to their areas. If your Eagle One card does not work in the residence hall door that you should have access to, contact the adminstrator at Residential Life.

Student Jobs

How do I apply for a student job within Dining Services?

To apply, complete an application and return it in person to the manager at the location you wish to work. For a complete list of manager contacts, click here.

What are the benefits of working for BASC Dining Services?

Be a part of an award-winning team. BASC Dining Services has been rated #1 in SUNY since 1994! We've also received national recognition in the areas of standard menus, special events and retail operations.
Starting wage is $7.25 per hour.
We offer a very competitive raise program for students who return to work for us each semester and meet minimum qualifications.
Free meal with every shift worked!
Work study and non-work study jobs available.
Student manager opportunities with extensive management training program -- a great resume builder.
Scholarship opportunities - $15,000 is awarded each year!
Bounty Hunt Program - students receive $10 in Dining Dollars for referring others to work.
Employee Incentive Program in each unit.
Flexible schedules.
Variety of positions and units which to choose from.

Textbooks

What is the Barnes & Noble College Bookstore price guarantee?

The Bookstore's textbook price guarantee means that if you find the same textbook in a local store that is priced for less, Barnes & Noble Bookstore will match that price. *See store for details.

What is Text Express?

Text Express is a great way for students to save some time during the beginning of the semester. Simply pre-order your books at www.brockport.bkstore.com . No deposit is required. You'll be able to view new, used, digital, and rental book prices online, and your books will be ready for pick up at the bookstore - no waiting in long lines. Get your order in early for first dibs on our tremendous selection of used books.

What is Buyback?

Barnes & Noble is committed to buying back as many used textbooks as possible from students year round. The bookstore pays students 50% of the cost paid for the text if the professor has agreed to reuse that exact book the following semester.

Can I sell my books to Barnes & Noble College Bookstore even if I didn't purchase them there?

Yes!

Why should I purchase my books at the Barnes & Noble College Bookstore?

We have every textbook for every course in one convenient location.
Barnes & Noble is committed to offering the largest selection of used textbooks, which always saves you 25% off the retail price.
We offer digital and rental options for many textbooks.
We offer a textbook price guarantee.
Convenience - we're right on campus!
Order online to view prices.
Pre-orders are available, saving you time at the start of each semester.

Vending

The vending machine took my money without giving me the product I selected. What should I do?

Often, a machine malfunction is not apparent when the vendor replenishes the machine. For problems or service, please call 395-2570 or email: vending@brockport.edu.

Why do the glass-front vending machines appear to be off?

They're in energy-savings mode, however they are still working and will vend once you approach the machine.

Why did I receive an "Insufficient Funds" message from the vending machine when I know I have money in my account?

There is a minimum balance requirement of $3 on all Easy Money purchases, regardless of the cost of the item you are trying to purchase.

How can I get change for my dollar bill?

All vending machines will exchange dollar bills for dollar coins. Simply put in your bill ($1 or $5) and it will give you dollar coins in exchange.

The vending machine did not give me the correct change. What do I do?

Contact the Business office at vending@brockport.edu or 395-2570. However, be careful not to confuse the dollar coins with quarters. Dollar coins come in two versions - gold coins and Susan B. Anthony coins. The Susan B. Anthony coins are often confused with quarters at first glance.

How do I work the machines in Mortimer and Hartwell?

These machines work the same as all other vending machines. However, there is only one card reader for two machines. No matter which machine you're using, simply slide your card in the reader.

Laundry

Do I have to pay to use the laundry machines?

The use of resident laundry facilities are included in the student residential housing fee.

How do I report a service issue?

Contact your RA or RD for laundry machine problems or service.

RA's and RD's can report service issues by calling 395-2570 or by emailing laundry@brockport.edu. Be sure to include your email address, the machine number, and information about the condition of the machine. RD's may also report service issues online here. For instructions on how to use this online reporting system click here (PDF).

How much soap do I use in the front-load washers?
Front-load washers use significantly less water and therefore require significantly less detergent. It only takes 1 tablespoon (about the size of 1 coffee creamer) of regular detergent. If using high efficiency detergent, use the amount recommended on the bottle.

What will happen if I put too much soap in the washer?
The machine will continue to cycle until all of the soap is rinsed from the clothes, thus eliminating any water or energy savings. Sometimes this causes the machine to error out and will then require a service technician to reset the machine.

What will happen if I overload the washer?
The machine will error out and may require a service technician to reset the machine.

ATM's

Where are the ATM's located on-campus?

The HSBC ATM is located in Seymour College Union.
The M&T Bank ATM is located at the east entrance to Harrison and TRAX.

Can I use them if I don't have an account with the associated bank?

HSBC and M&T charge a $1.75 for use of these machines if you do not have a bank account with them.
For information or issues regarding any of these ATM machines, call 585-395-5213.

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